CV/Resume

MATT R. MCLEAN
PELHAM, ALABAMA
MATTPLANET@GMAIL.COM
PHONE: 205.378.7770
SKYPE: mattplanet

PROFESSIONAL EXPERIENCE

OWNER/OPERATOR | MATTPLANET VIRTUAL SERVICES
September 2015 – Present | Pelham, Alabama

  • Responsibilities include providing virtual call center services to various companies in the roles of inbound sales, inbound technical support, inbound customer service, and some outbound sales and technical support.
  • Provide virtual assistant services including, but not limited to social media management, content creation, blog writing, email marketing, internet marketing, and more.
  • Completely established LLC (Alabama Call Center Services, LLC) with home office and professional work environment.
  • Clients have included eKco, Work Market, Rachel Mazza Media and Marketing, Color Your Copy Marketing, and more.

COMMUNICATIONS DIRECTOR (FULL-TIME VOLUNTEER) | CHRIST THE KING LUTHERAN CHURCH
November 2013 – September 2015 | Hoover, Alabama

• Responsibilities include handling all communication avenues for the church.
• Creation and maintenance of the church’s website (www.ctkbham.org).
• Creating and assisting staff with email marketing campaigns using MailChimp, including content creation.
• Creating online surveys using SurveyMonkey.
• Management and content creation all social media marketing channels including Facebook and Twitter.
• Creating and posting interactive Facebook and Twitter images.
• Working with staff on implementation of best practices for all communications avenues.
• Assist staff with implementation of additional technology on-site such as computers and printers.

ADMISSIONS ADVISOR | AMERICAN SENTINEL UNIVERSITY
October 2010 – November 2013 | Birmingham, Alabama

• Responsibilities included working with prospective students and assisting them through the Admissions process, answering questions and providing feedback on program choice.
• Consistently met or exceeded monthly enrollment goals, averaging 18.3 enrollments per month (on a goal of 10).

ADMISSIONS ADVISOR | CLAYTON COLLEGE OF NATURAL HEALTH
June 2010 – July 2010 | Birmingham, Alabama

• Responsibilities included working with prospective students and assisting them through the Admissions process, answering questions and providing feedback on program choice.
• Business closed as of July 8, 2010, and as a result, all employees were terminated.

EDUCATIONAL RECRUITER, SENIOR I | ITT TECHNICAL INSTITUTE
July 2008 – April 2010 | Bessemer, Alabama

• Responsibilities included calling on prospective students on a daily basis, assessing their interest via phone survey, and setting up face-to-face appointments for the purpose of enrolling as many students into the various programs at ITT Tech as possible.
• Finished several months ranked in the top 15% of Educational Recruiters.

ADMISSIONS ASSOCIATE | VIRGINIA COLLEGE ONLINE
September 2006 – June 2008 | Birmingham, Alabama

• Responsibilities included receiving inbound calls from prospective students and conducting interviews with the purpose of enrolling them into various online degree programs.
• Consistently finished in the top 4-5 Admissions Associates in the department.

TELESALES REPRESENTATIVE / TELESALES MANAGER | AT&T MOBILITY (FORMERLY CINGULAR WIRELESS)
January 2003 – August 2006 | Birmingham, Alabama

• Responsibilities included receiving incoming calls on a daily basis from existing and potential customers in a call center environment.
• Promoted Telesales Manager in February 2004.

ACCOUNT MANAGER | PERSONAL BEST (FORMERLY OAKSTONE WELLNESS PUBLISHING)
January 2002 – December 2002 | Birmingham, Alabama

• Responsibilities included selling a wide range of subscription and ancillary products to a specific sales territory by utilizing cold-calling methods to achieve sales results.
• Finished June and July 2002 as the #1 ranked Account Manager in the Sales department.

MARKETING SALES REPRESENTATIVE | XEROX CORPORATION
January 1998 – November 2001 | Birmingham, Alabama

• Responsibilities included calling on and selling maintenance contracts to existing Xerox customers for copier and fax machines.
• Working within assigned parameters, achieved a 420% increase in sales for June 1998.
• As Marketing Sales Representative, worked closely with Account Managers and senior staff to distribute and track all lead activity from marketing campaigns, including 1-800-ASK-XEROX.

EDUCATIONAL HISTORY

UNIVERSITY OF MOBILE | MAJOR: COMMUNICATIONS
August 1991 – June 1993 | Mobile, Alabama

• Completed coursework with a major in Communications.

UNIVERSITY OF ALABAMA AT BIRMINGHAM | MAJOR: COMMUNICATIONS
July 1993 – December 1997 | Birmingham, Alabama

• Completed coursework with a major in Communications.

REFERENCES

Available Upon Request